Refund policy
We offer a 7-day return policy. You have 7 days from the date of delivery to request a return.
To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. You must also provide proof of purchase, such as a receipt or order confirmation.
To request a return, please contact us at sales@neotechaccessories.com or call, text, or WhatsApp us on 0743 883 540. If your return is approved, we will provide instructions on how to return the item.
Items returned without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at sales@neotechaccessories.com or 0743 883 540 (call, text, or WhatsApp) so that we can assess the issue and provide an appropriate solution, including a replacement, exchange, or refund where applicable.
Non-Returnable Items
The following items cannot be returned unless they are defective, damaged, or incorrectly supplied:
- Cables
- Sale or clearance items
- Gift cards
Exchanges
If you would like a different item, you may return the eligible product within the return period. Once the return is approved, you can place a new order for the replacement item.
Refunds
After receiving and inspecting the returned item, we will notify you whether your refund has been approved.
If approved, refunds will be processed to the original payment method within 10 business days. Depending on your bank, card issuer, or mobile money provider, it may take additional time for the funds to appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@neotechaccessories.com or 0743 883 540.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Email: sales@neotechaccessories.com
Phone / SMS / WhatsApp: 0743 883 540